How to Work with Jerks
Who among us hasn’t been in conflict with difficult people and wished we had better coping methods for dealing with it productively, and with our sanity intact? Let’s face it, conflict is unavoidable, it is inevitable, and without a clear strategy for managing it, we inevitably suffer, risk failure on the job and in our careers. This can cause us to become disengaged and unfulfilled in the workplace and ultimately, cause us to become jerks ourselves. Eric addresses these issues head-on and provides the strategies for managing conflict and cultivating workplace and client relationships so that you can work with anyone.
Your audience will:
- Understand how to diffuse tense situations and mitigate conflict in a diverse work environment
- Recognize how to spot a jerk and prevent becoming one yourself
- Employ the AAA Method (Assess, Analyze, & Act) for disarming a jerk and creating a jerk-free environment